Privacy Policy

1. Introduction

OM Solar ("we," "us," or "our") is dedicated to protecting the privacy of our clients and website visitors. This Privacy Policy details how we collect, store, share, and utilize your personal information when you use our website, savings calculator, or structural evaluation services. This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI), and other applicable Indian regulations.

2. Information We Collect

To provide our premium solar installation services and handle subsidy applications, we may collect the following categories of data:

• Contact Information: Name, phone number, email address, and physical site/installation address.
• Energy Metrics: Average monthly electricity bill figures, electricity tariff details, and consumption history (units/kWh consumed).
• Utility Credentials: DISCOM (State Electricity Distribution Company) consumer number and bill scans, required exclusively for net-metering feasibility checking and registration.
• Structural and Roof Data: Roof type, roof surface area, structural orientation, shading details, and images of your property for solar panel engineering layouts.
• Identity Proofs: Aadhaar Card, PAN Card, or property ownership documents (only when manually supplied by you to process central and state government solar subsidies under the PM Surya Ghar Yojana scheme).

3. How We Use Your Data

Your personal and technical data is used purely to engineer and process solar installation milestones, including:

• Generating custom engineering proposals, savings estimations, and ROI calculations.
• Scheduling free, physical roof-load audits and shadow-mapping assessments at your property.
• Filing net-metering connection requests with the State Electricity Distribution Company (DISCOM).
• Submitting applications for national central/state solar subsidies through the National Portal for Rooftop Solar under the Ministry of New and Renewable Energy (MNRE).
• Providing follow-up maintenance, AMC services, and system performance alerts.

4. Information Sharing & Disclosure

We do not rent, sell, or trade your data to third-party advertisers. Your information is shared only under strict operational protocols:

• Government & Utility Bodies: Relevant details are securely shared with DISCOM and MNRE exclusively to secure your net-metering permissions and subsidy payouts.
• Authorized Subcontractors: Structural engineers or Tier-1 panel manufacturers under confidentiality agreements to complete shipping, installation, and inspection.
• Legal Compliance: If mandated by law enforcement agencies under applicable Indian jurisdiction.

5. Data Protection & Security

We implement standard industry administrative, technical, and physical security measures (including secure databases, restricted dashboard access, and SSL encryption) designed to protect utility bills, identity proofs, and billing summaries. Sensitive files like utility billing scans and government credentials are encrypted at rest and deleted after the standard 1-year warranty period unless legally required.

6. Cookie Policy

Our website uses minimal operational cookies to save your ROI calculator slider inputs during single sessions and support anonymous traffic analysis via modern tracking utilities. You can restrict cookie settings in your browser at any time without losing website functionality.

7. Your Rights & Access

Under the SPDI rules, you have the right to request access to the data we hold, correct any mathematical or address inaccuracies, or withdraw your consent for future communication by contacting our Grievance Officer. Please note that withdrawing utility data might prevent us from processing active net-metering and subsidy applications.

8. Contact & Grievance Redressal

If you have any questions about this Privacy Policy or wish to file a data removal request, you can reach out to our designated Grievance Officer: